Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At FOH – Front of House Solutions (“FOH”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (https://fohconnect.com) and our services.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, business name, role, and location (e.g., when booking a demo).

• Business & Transaction Data: Venue details, reservation data, event ticketing information, payment history.

• Communication Data: Messages sent via SMS, WhatsApp, or email through FOH’s platform.

• Technical Data: IP address, browser type, device information, cookies, and usage statistics.

2. How We Use Your Information

We use your information to:

• Provide and operate FOH’s services (reservations, ticketing, queue management, marketing, analytics).

• Process payments securely through trusted partners (e.g., Paymob).

• Send confirmations, reminders, and updates via SMS/WhatsApp/email.

• Improve our platform with analytics and usage data.

• Comply with legal and regulatory requirements.

3. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember user preferences

• Improve site performance

• Track analytics and marketing campaigns

You can control cookies via your browser settings. Essential cookies are required for proper functionality.

4. Sharing of Data

We do not sell your data.
We may share information only with:

• Service providers: payment processors, SMS/WhatsApp providers, hosting platforms.

• Legal authorities: when required by law.

• Business partners: only with your consent for integrations.

5. Data Retention

We retain personal and business data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Data Security

We implement industry-standard measures to protect your data, including encryption, secure servers, and restricted access. However, no system is 100% secure.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights to:

• Access your personal data

• Correct or update information

• Request deletion of data

• Restrict or object to processing

• Request data portability

To exercise these rights, contact us at privacy@fohconnect.com.

8. International Data Transfers

As FOH expands regionally, your data may be processed outside your home country. We ensure adequate safeguards (e.g., standard contractual clauses) are in place for international transfers.

9. Third-Party Links

Our website may link to third-party websites (e.g., payment portals). We are not responsible for their privacy practices. Please review their policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

• Email: privacy@fohconnect.com

• Support: support@fohconnect.com

• Phone: +20 106 687 1843