Privacy Policy – FOH

Last updated: March 2026

FOH (“Company”, “we”, “us”, or “our”) operates the FOH platform and related mobile applications designed to help hospitality venues manage reservations, guest relationships, and operational workflows.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and related services (collectively, the “Service”).

By using FOH or any associated applications, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

FOH is a hospitality technology platform that enables restaurants, venues, and event operators to manage reservations, guest data, communication, and analytics through one unified system.

Company: Grasp Studios

Address: 15 Gamal Nouh Street, Cairo, Egypt

Website: https://www.fohconnect.com

2. Definitions

For the purposes of this Privacy Policy:

Application

Refers to the FOH mobile applications including tools used by hospitality staff such as FOH Scanner and FOH Caller ID.

Service

Refers to FOH’s platform including software, web applications, and mobile applications used by hospitality businesses.

Personal Data

Any information that identifies or can be used to identify an individual.

Usage Data

Information collected automatically when using the Service, such as device information and interaction data.

User

Any individual or organization using FOH’s services, including hospitality venues and their staff.

3. Information We Collect

We may collect several types of information in order to operate and improve our services.

3.1 Personal Data

Depending on how the Service is used, we may collect:

Name
Phone number
Email address
Reservation information
Guest preferences
Venue interaction history

This information is typically provided by hospitality venues that use FOH to manage their guests and reservations.

3.2 Caller Identification Data (Caller ID Feature)

Some FOH applications may access incoming phone numbers on a venue’s device in order to identify callers and display their existing guest profile within the FOH system.

This functionality allows restaurant reservation teams to:

Identify returning guests
Retrieve guest profiles
Improve service personalization
Access reservation history

Important notes:

FOH does not store phone contacts from the device address book.
The system only compares the incoming phone number with guest records already stored in the venue’s FOH database.
The feature operates only within the FOH system used by the venue.

No personal information from the caller is collected beyond what is already stored in the venue’s FOH guest database.

3.3 Usage Data

Usage Data may include:

Device type
Device identifiers
IP address
Mobile operating system
Application interaction logs
Diagnostic and crash data

This information helps us maintain system performance and improve the Service.

4. Permissions Used by the Application

To provide certain features, FOH mobile applications may request access to the following device permissions:

Phone Permissions

Used to detect incoming calls and match phone numbers with guest profiles in the FOH system.

Camera Access

Used to scan QR codes for event tickets or reservations.

Internet Access

Required for syncing data with FOH servers.

Users can disable these permissions at any time through their device settings.

5. How We Use Information

FOH may use collected information for the following purposes:

To operate and maintain the FOH platform
To enable reservation and guest management features
To allow caller identification within the FOH system
To provide customer support
To monitor system performance
To improve product features and user experience
To analyze usage trends
To communicate service updates

FOH is designed to help hospitality venues better understand and serve their guests through integrated reservation, communication, and analytics tools.

6. Data Sharing and Disclosure

We do not sell personal data.

Information may be shared in the following situations:

Service Providers

We may share information with trusted partners that help us operate our infrastructure, analytics, messaging services, or payment processing.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred.

Legal Compliance

We may disclose information if required to comply with applicable laws or legal requests

7. Data Retention

We retain personal data only for as long as necessary to provide the Service and fulfill legal obligations.

Usage data may be retained for internal analysis and system improvements.

Hospitality venues using FOH control their own guest databases and may request deletion or modification of their stored data.

8. Data Security

We implement industry-standard technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

However, no method of electronic storage or transmission over the internet is completely secure.

9. Children’s Privacy

FOH services are not directed to individuals under the age of 13.

We do not knowingly collect personal data from children. If such information is discovered, we will take steps to delete it.

10. Third-Party Links

Our Service may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites and encourage users to review their privacy policies.

11. International Data Transfers

Information may be processed and stored on servers located outside the user’s country.

By using our Service, you consent to the transfer of your information to jurisdictions where data protection laws may differ.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated “Last updated” date.

We encourage users to review this policy regularly.

13. Contact Us

If you have questions about this Privacy Policy, you may contact us:

Website: https://www.fohconnect.com

Email: support@fohconnect.com

Address: 15 Gamal Nouh Street, Cairo, Egypt