FOH -- Front of House Solutions

Privacy Policy

How FOH collects, uses, protects, and shares information across our website, advertising, and hospitality platform.

Effective May 10, 2026fohconnect.comprivacy@fohconnect.com

At a glance

B2B Focus

Built for venue operators and hospitality teams.

No Data Sales

We do not sell personal data to third parties.

30-Day Response

Privacy requests are answered within 30 days.

1

Introduction

Welcome to FOH -- Front of House Solutions ("FOH", "we", "us", or "our"). FOH operates the website fohconnect.com and provides a cloud-based hospitality operations platform designed for restaurants, nightlife venues, beach clubs, event venues, and hospitality groups across Egypt and the MENA region.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our advertising, or use our platform. It applies to all individuals who access or use our services, including venue operators, decision makers, and website visitors.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2

Who We Are

Company: FOH -- Front of House Solutions

Website: https://fohconnect.com

Data Controller Contact: privacy@fohconnect.com

FOH is a business-to-business (B2B) platform. Our primary customers are venue operators and hospitality businesses. We do not directly market to or collect personal data from end consumers (diners or event guests) unless explicitly stated.

3

What Data We Collect

3.1 Information You Provide to Us

When you fill out a demo request form, contact form, or subscribe to updates on our website, we may collect:

  • Full name
  • Business email address
  • Phone number
  • Business / venue name
  • Job title or role (e.g., Owner, General Manager, Operations Manager)
  • Any additional information you voluntarily provide in form fields

3.2 Information Collected Automatically

When you visit fohconnect.com, we and our third-party service providers automatically collect certain technical data, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on each page
  • Referring URL (how you arrived at our website)
  • Clicks, scrolls, and other interaction events

This data is collected using cookies, web beacons, pixels, and similar tracking technologies. See Section 6 for more detail.

3.3 Information from Advertising Platforms

We use third-party advertising platforms, including Google Ads and Meta (Facebook and Instagram), to promote our services. These platforms may share aggregated or anonymised signals with us (e.g., conversion events) to help us measure and optimise our campaigns. We do not receive individually identified personal data from these platforms beyond what is strictly necessary for campaign attribution.

4

How We Use Your Data

We use the information we collect for the following purposes:

  • To respond to demo requests and qualify leads
  • To schedule and conduct product demonstrations
  • To send follow-up communications related to your inquiry
  • To send marketing and promotional communications (only where you have opted in or where we have a legitimate interest as a B2B contact)
  • To operate, maintain, and improve our website and platform
  • To analyse website traffic and user behaviour for performance optimisation
  • To serve and measure the effectiveness of our online advertising campaigns
  • To detect and prevent fraudulent or unauthorised activity
  • To comply with our legal obligations
6

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. We use both first-party cookies (set by us) and third-party cookies (set by our partners).

6.1 Essential Cookies

Required for the website to function correctly. They do not track browsing activity for marketing purposes.

6.2 Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages visited, time on site, and traffic sources. This data is aggregated and used to improve our website. You can opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

6.3 Advertising and Remarketing Cookies

We use advertising cookies to show you relevant ads on third-party websites and platforms after you have visited fohconnect.com. This includes:

  • Google Ads conversion tracking and remarketing (Google Tag)
  • Meta Pixel (Facebook and Instagram advertising)

Third-party vendors, including Google and Meta, use cookies and device identifiers to serve ads based on your past visits to our website. To opt out of Google's use of cookies for personalised advertising, visit Google Ads Settings at https://www.google.com/settings/ads or the Network Advertising Initiative opt-out page at https://www.networkadvertising.org/managing/opt_out.asp. To opt out of Meta's use of your data for advertising, visit your Facebook Ad Preferences at https://www.facebook.com/adpreferences/ or manage settings in your Instagram app.

6.4 Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7

Third-Party Services and Data Sharing

We work with trusted third-party service providers to operate our business. We may share your information with the following categories of third parties:

7.1 Advertising Platforms

  • Google LLC (Google Ads, Google Analytics, Google Tag Manager) -- for ad delivery, conversion tracking, and website analytics
  • Meta Platforms, Inc. (Facebook, Instagram) -- for ad delivery, lead form processing, and campaign measurement

7.2 CRM and Communication Tools

We use CRM software and email communication tools to manage leads and follow up with prospective customers. These tools process your contact data on our behalf under data processing agreements.

7.3 Hosting and Infrastructure

Our website and platform are hosted on cloud infrastructure providers who process data on our behalf under appropriate security and confidentiality agreements.

7.4 Legal and Compliance

We may disclose your data to legal authorities, courts, or regulatory bodies if required by applicable law, court order, or to protect the rights, property, or safety of FOH, our users, or others.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction. We will provide notice before your data is subject to a different Privacy Policy.

We do not sell your personal data to third parties. We do not share your data with third parties for their own independent marketing purposes without your explicit consent.

8

Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Demo request and lead data: retained for up to 36 months from the date of last contact
  • Customer data: retained for the duration of the contract and up to 7 years after contract termination for legal and accounting compliance
  • Website analytics data: retained per the default retention settings of Google Analytics (up to 26 months)
  • Advertising audience data: governed by the retention policies of Google Ads and Meta Ads respectively

When data is no longer needed, we securely delete or anonymise it.

9

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encrypted data transmission (HTTPS/TLS)
  • Access controls and authentication protocols
  • Regular security reviews of our systems and vendors
  • Limiting access to personal data to authorised personnel who need it to perform their duties

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10

Your Rights

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at privacy@fohconnect.com. We will respond within 30 days.

11

International Data Transfers

FOH operates primarily in Egypt and the MENA region. However, some of our third-party service providers (such as Google and Meta) are based in the United States and may process your data outside of your country of residence. Where your data is transferred internationally, we rely on appropriate safeguards to ensure your data remains protected in accordance with applicable law.

12

Children's Privacy

Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us at privacy@fohconnect.com and we will promptly delete it.

14

Meta (Facebook and Instagram) Advertising Compliance

We run advertising campaigns on Meta platforms (Facebook and Instagram). In connection with these campaigns:

  • We may use the Meta Pixel on our website to track conversions, build audiences, and optimise ad delivery
  • Any data collected through Meta lead generation forms is used solely to respond to your inquiry and assess our advertising performance
  • We do not use Meta advertising data for any purpose except on an aggregate, anonymous basis to evaluate campaign effectiveness, or to respond directly to your inquiry
  • Data shared with Meta is governed by Meta's Data Policy, available at: https://www.facebook.com/privacy/policy/

To manage your Meta ad preferences, visit your Facebook Ad Preferences Centre at https://www.facebook.com/adpreferences/

15

Google Advertising Compliance

We use Google Ads to advertise our services and track conversions. In connection with this:

  • Google and other third-party vendors use cookies to serve our ads on websites and apps across the internet
  • These cookies enable Google to show our ads to users who have previously visited fohconnect.com (remarketing)
  • Google may use cookie data to serve ads based on a user's prior visits to our website

You may opt out of Google's use of cookies for personalised advertising by visiting Google Ads Settings at https://www.google.com/settings/ads or the Network Advertising Initiative opt-out page at https://www.networkadvertising.org/managing/opt_out.asp. For more information on how Google uses data from sites that use Google services, visit: https://policies.google.com/technologies/partner-sites

16

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify you by email or via a notice on our website. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

17

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FOH -- Front of House Solutions

Email: privacy@fohconnect.com

Website: https://fohconnect.com

We are committed to resolving any privacy concerns promptly and transparently.